According to Lou Adler (@LouA), CEO and Bestselling author of Hire with Your Head, there are only Four Jobs in the Whole World – Thinkers, Builders, Improvers and Producers. Within these four jobs however, are at least 10,000 job categories – Customer Service, Consulting, Cashiering, Blogging, Human Resource Management, Marketing, and so on.

But when it comes down to it, there is only one kind of business – the people business.

Whatever you do, you work with people to do it. Knowing Business Etiquette helps you to look, act and become successful in the business of people.

Most adults spend more than a third of their waking hours at the office. Business Etiquette is all about making those hours as pleasant and productive as possible by behaving in ways that:

• Show others how competent we are
• Show others how much we value them
• Create a work environment in which everyone can excel

Key learning point: All business is people business, and good Business Etiquette is a strategy for making good in the people business.